Despatch & Deliveries
Receiving and Processing Your Order:
Once your order has been received, either by ordering online or by telephone, and paid for, the making of your Zip Wire Retriever will commence.
All orders are made to order (apart from the American Imported ones) and can therefore take up to 2 - 3 weeks before despatching (including the American Imported ones).
Please note that orders placed after 2.00pm Monday - Thursday will be processed the next day. Orders placed after 2.00pm on a Friday or at a weekend, will be processed on the following Monday.
All goods are subject to availability and in the event that we are unable to fulfil your order within 30 days, you will be informed immediately. Any outstanding orders / items may be cancelled at any time. In circumstances where payment has already been made, then a full refund for the item(s) will be given.
Despatching Your Order: Here at Zip Wire Retrievers, we pride ourselves on our despatching your orders as soon as possible.
All orders are made to order and can therefore take up to 2 - 3 weeks before despatching. However, delivery is normally (depending on where the delivery address is) a Next Working Day Service that will be carried out by DPD.
Deliver Address: Goods will be delivered, by our appointed carrier, to the address given by you on the order form. It is important that this address is accurate. In all instances the parcel will not be left without a signature.
Please provide us with a delivery address where the parcel can be signed for between the hours of 8:00am and 6:00pm.
If more convenient, we can arrange your delivery to your place of work. We cannot be held liable for any consequential loss caused by late delivery, or failure to deliver by our appointed carrier.
Delivery Information: All prices shown on this website are inclusive of delivery to Mainland England, Wales and certain Scottish postcodes (see below). Additional carriage charges apply to delivery areas outside of these areas and the postcodes can be found below along with the expected delivery service. Please call for pricing.
Orders to the Scottish Highlands, Scottish Islands, Channel Islands, Isle of Wight, Eire, Scilly Isles, Isle of Man will take longer and have additional delivery charges added - Please call for Pricing.
All Deliveries are made between Monday - Friday - 08:00 - 18:00Delivery within 48 hours of despatch (Normal) service: Mainland England and Wales: All Postcodes
Scotland: EH, G, FK, DG, KY, ML, TD, KA with exceptions as below
Delivery within 2 - 5 days of despatch (Standard) service: Scottish Highlands:
AB30 - 38, AB44 - 56, FK17 - 99, G83, IV1 - 28, IV30 - 39, IV52 - 54, IV63, KW1 - 14, PA21 - 33, PA34 - 40, PH18 - 26, PH30, PH31 - 41, PH49 - 50.
Scottish Islands:
HS1 - 9, IV40 - 51, IV55 - 56, KA27 - 28, KW15 - 17, PA20, PA41 - 49, PA60 - 78, PH42 - 44, ZE1 - 3.
Northern Ireland: All BT Postcodes
Southern Ireland: Rep of Eire
Isle of Wight: PO30 - PO41 (IOW Only)
Scilly Isles: TR21 - TR25
Isle of Man: IM
Channel Islands: JE, GY
Most of EuropeZip Wire Retrievers cannot be held responsible or liable for any consequential loss caused by late deliveries or failure to deliver.
Please allow a longer delivery time for the busier periods at Christmas and during the Sales period.
Timed / Saturday & Sunday Deliveries: All the overnight deliveries that are sent from Zip Wire Retrievers via DPD, are sent out on a pre-12 next working day delivery service as standard.
However, there is also several options available for both Timed Deliveries Mon to Fri and for Saturday / Sunday deliveries.
Mon - Fri: by10:30
Saturday: Anytime Saturday / by 12:00 Saturday / by 10:30 Saturday
Sunday: Anytime Sunday / by 12:00
Please call for pricing on this service as the pricing.
Other Delivery Information: dpd local PREDICT and FOLLOW MY PARCEL service: Most of our UK parcels are sent out via dpd local.
As part of the biggest overnight parcel carrier group in the UK, DPD Local (Blue Vans) along with their sister company DPD (Red Vans), invest in and bring to the market industry leading technology. One of the their most innovative advances was to introduce their
PREDICT service to the market which provides all of our customers with the ability to know that their delivery will be made within a one hour delivery window, therefore allowing you not to have to wait in all day.
This is notified to our customers by SMS text message and email, providing both details have been supplied by you in the ordering process.
What's more, their revolutionary
FOLLOW MY PARCEL service enables our customers to watch the progress of their delivery on a real-time map, all the way down to a final 15 minute timeslot.
As well as keeping our customers informed at all stages of the delivery journey, DPD believe in offering the maximum choice in delivery options and convenience. That's why they provide access to several rescheduling options both on the day of delivery and the night before. This allows you the end customer to take delivery in a way that suits you best. If you wish to reschedule, you can:
- Select an alternative delivery date
- Opt for delivery to a nominated neighbour
- Collect the parcel from your local DPD depot
- Upgrade delivery to before 12
All these options are available to you via email or SMS notification, so when ordering please remember to add your mobile number so that you can be in control of your delivery.
Any contact telephone numbers that have been entered in the order process, will be passed to our delivery people in case of any difficulties in locating your premises when making a delivery. Please be assured that this information is not passed to any other people or company.
All deliveries will have to be signed for at the delivery address on completion of drop off. Once the goods have been delivered to you, and signed for, the responsibility of the goods then falls on you the customer. Any loss or damage to the goods after this time shall be at your own risk.
It is the responsibility of the person receiving the goods to check that all packages are counted for correctly and check for damage to the packaging or goods before signing the delivery note. If any packaging appears damaged, please check that the contents are intact and then note the damage on the delivery note before signing. See below for notes on damaged goods.
Should delivery not take place on the day arranged for delivery or be refused at the delivery address, then Zip Wire Retrievers reserve the right to make a charge for the second delivery.
Damaged Goods on Delivery: Whilst ever effort is made to deliver your order in a first-class condition, occasionally damage may occur during transit.
It is the responsibility of the person receiving the goods to check that all parts of the shipment are counted for and checked for damage before signing to accept delivery. If any packaging appears damaged, please check that the contents are not damaged, then note the damage on the delivery note before signing.
Zip Wire Retrievers will not be held responsible if any damage is reported to us after the delivery has been signed for, and if the delivery note does not have any damage notes recorded on it.
Once the goods have been inspected and any damage identified, please notify our customer services people of the damage by either telephone on 01963 361511 or by sending an email ASAP with your photos to: support@zipwireretrievers.com
This must be done within 48 hours of receiving your goods. Should you have the need to let us know of any damage on delivery, please keep all shipping materials for inspection by the carrier.
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